About DRM.
A small publisher is often at the mercy of the merchants selling the books. While I have always selected DRM-Free options wherever possible, many vendors do not currently support it.
To protect you, the reader, from being stuck with an abandoned format, I offer my author’s guarantee:
Send me proof of your purchase of my novel in an e-book format and what format you need it in, and I’ll send you a link to that file. I currently support ePub, mobi, and PDF in DRM-free versions. I also have access to other formats via the calibre conversion software, but I cannot guarantee quality conversions nor can I afford to spend the time to proofread all my novels in all possible formats. I do have a small pool of reader-submitted conversions that I will use if the needed version is available.
Proof of Purchase?
I’m not trying to be difficult. Here are some possibilities:
Screen capture of “Manage your Kindle” page
Email of acknowledgment of your purchase
Photo of the book displayed on your ebook reader
Send your request to:
ebook.replacement@me.com
Include your contact info, proof of purchase, title of the book, and which format you need. Remember this is one guy processing his own email, so be patient.
-- Henry Melton